Contact number: 0300 303 0639
You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a ‘Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The ‘fit note’ was introduced on 6 April 2010. With your employer’s support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Please note: Passports and shotgun licences are no longer signed by the doctor.
Pharmacists play a key role in providing quality healthcare to patients. Working in the community, pharmacists use their clinical expertise together with their practical knowledge to ensure the safe supply and use of medicines by patients and members of the public.
Many pharmacies in the local area offer the ‘Think Pharmacy’ service. This service is an alternative to visiting your GP, making it easier for you and your family to get healthcare and advice on minor ailments at a time that suits you.
Your local pharmacy can offer advice and if necessary, prescribe medication to treat the following ailments under the Minor Ailments service:
Pharmacists can also offer advice on common problems such as coughs, colds, aches and pains as well as healthy eating and stopping smoking.
You can talk to your pharmacist in confidence, even about the most personal symptoms and you don’t need to make an appointment; most pharmacies now have a private consultation area where patients can discuss issues with pharmacy staff without being overheard by other members of the public.
Consultations are always free and confidential, regardless of whether the pharmacist gives you any medication.
Please ring after 14:00 for test results.
Your results cannot be given to another person due to confidentiality reasons, unless you have already requested this and it is recorded in your notes. 01606 42452.
Most tests take approximately 2 working days to return, with specialised tests taking longer. X-ray and scan results are usually received by the practice 7-10 days after the test was performed. It is your responsibility to telephone for results, as we process large numbers of tests each day and are unable to telephone individual results.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
How to place an order for a repeat prescription:
You can instruct a chemist on your behalf to order, collect and deliver medication. We do not accept repeat prescriptions over the phone. To avoid giving the wrong medication, we only accept written requests from patients, or the tick sheet given with medication.
As the doctors are very busy we ask for your co-operation in attending surgery whenever possible.
If you are too unwell or too immobile to attend, please telephone 01606 42452 before 10:00am.
Home visits are at the discretion of the doctors, so please give the receptionist/practice nurse as much accurate detail as possible when requesting a visit.
The practice offers face-to-face and telephone appointments.
We have more than 7,400 registered patients and recognise that something getting an appointment may not be easy, but we do try to offer various alternative from pre-bookable appointments to urgent telephone triage.
Please do not blame the receptionist if your ideal time is not available, as they can only offer what is there and will always do their best to assist you. When phoning in, you will be asked for a reason for your request. This will be so we can give you the best appointment to suit your problem.
We also have a number of appointments that can be booked online via the patient access system. You do need to register for this service, which can be done by speaking to a member of the reception team.
When patients fail to attend pre-booked appointments it prevents someone else being seen. If patients frequently fail to turn up or give enough cancellation notice (24 hours) they may be asked to register elsewhere. Patients will be given three formal warnings in regards to unattended appointments, before being removed from the practice list.