Patient Access
The practice offers face-to-face and telephone appointments for our 7,400 registered patients. We offer book on the day and pre-bookable appointments with GP’s, Associate Physicians, our Advanced Nurse Practitioner, Practice Nurse and Healthcare Assistant. Our Reception staff are trained care navigators and may signpost you to other local services that are the most appropriate for your condition/query.
Please do not blame the receptionist if your ideal time is not available, as they can only offer what is there and will always do their best to assist you.
When phoning in, you will be asked for a reason for your request. This will be so we can give you the best appointment to suit your problem.
Online Booking
We also have a number of appointments that can be booked online via the Patient Access System. You do need to register for this service, which can be done by speaking to a member of the reception team.
Cancellations
When patients fail to attend pre-booked appointments it prevents someone else being seen. If patients frequently fail to turn up or give enough cancellation notice (24 hours) they may be asked to register elsewhere.
Patients will be given three formal warnings in regards to unattended appointments, before being removed from the practice list.
Home Visits
As the doctors are very busy we ask for your co-operation in attending surgery whenever possible.
If you are too unwell or too immobile to attend, please telephone 01606 42452 before 10:00am.
Home visits are at the discretion of the doctors, so please give the receptionist/practice nurse as much accurate detail as possible when requesting a visit.